Responsible Gambling Policy

At Grand Club we take responsible gambling seriously. Our aim is to keep play safe and controlled while giving you clear options to manage your activity. We encourage players to set boundaries, use available account tools, and contact our support team if they feel their gambling is becoming a concern.

Player protection principles

We promote safer play through transparency, player choice and practical controls. We expect all customers to play within their means and provide straightforward options to limit time and spend. Our team is available to help set or review limits and to assist anyone who requests a pause or closure of their account.

Activity-control tools

We provide a range of tools designed to help you stay in control. These include voluntary time-outs and self-exclusion processed via our support team. Some players can also set deposit, loss and session limits directly in their account settings. If you do not see a particular control in your settings, contact support for assistance.

Deposit and loss limits

You can limit how much you deposit and lose over set periods to manage your spending. Where available, limits can be applied per day, per week or per month. If you need a custom limit or assistance applying limits, our support team can help implement suitable restrictions.

Time limits and session controls

Session timers and reality-check reminders help you monitor how long you play. You can request a temporary break at any time and choose the length that suits you. Short breaks and longer account suspensions are both available on request.

Self-exclusion and account closure

If you need a longer break, self-exclusion options are available and can be arranged through support. Self-exclusion can be set for extended periods or permanently, and we will process such requests promptly to restrict access to the account.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing money to gamble, neglecting responsibilities, hiding activity from family or friends, or feeling unable to stop. If you recognise any of these patterns in your play, consider using limits or seeking support immediately.

Tips for maintaining control

Set a deposit budget before you play, use time and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep gambling money separate from everyday finances. Regularly review your account history to check patterns and stay aware of your activity.

Professional help and support organisations

If you need outside support, organisations such as Gamblers Anonymous, Gambling Therapy and GamCare provide confidential help and resources. You can also contact our customer support team at GrandClub to discuss tools, referrals and next steps. Seeking help early is a positive step toward regaining control.