Terms and Conditions

These Terms and Conditions describe the rules for using the Grand Club platform and the relationship between us and our users. They set out account duties, play and payment expectations, and how we handle promotions, disputes and changes to the service. By registering or using our site you agree to comply with these terms.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share logins or allow others to access your account. We may suspend or close accounts where we suspect fraud, collusion, unauthorised access or breach of these terms.

Verification

We may require identity verification to confirm name, address and payment details. You must provide accurate information and timely documents when requested. Until verification is complete we may limit deposits, wagers and withdrawals for security and regulatory checks.

Eligibility requirements

Only users who meet the minimum legal age to gamble and who are permitted to use the service under applicable law may register. You must provide truthful personal details and keep your account information up to date. Access may be restricted in some countries or territories.

Acceptable platform use

Use the platform fairly and lawfully. Prohibited conduct includes using multiple accounts to exploit promotions, attempting to manipulate games or systems, money laundering, or any activity that harms other users or the service. We reserve the right to investigate suspicious behaviour and apply corrective action.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific promotion terms in addition to these general terms. Bonuses may carry wagering requirements, maximum bet rules and game contribution limits. Bonus availability and eligibility can vary by account and region, and we may exclude certain payment methods from offers.

Wagering and limits

Wagering requirements, contribution rates and expiry periods are stated in each promotion. Failure to meet promotion conditions may result in bonus reversal and forfeiture of related winnings. We may withdraw or adjust promotions at our discretion where abuse is suspected.

Deposits and withdrawals

Payments are processed using the methods displayed in your cashier. Transaction limits, processing times and fees may vary by method. Withdrawals are subject to account verification and anti-fraud checks; we may withhold or delay payments while investigations are ongoing. If you have questions about a transaction contact support.

Dispute resolution

If you have a complaint please contact our support team so we can attempt to resolve it directly. We aim to acknowledge queries promptly and provide a clear response. Where a resolution cannot be reached informally we will outline escalation options available to you.

Updates to terms and conditions

We may update these terms to reflect changes in the service, law or business practices. Updated terms will be published on the site and apply from the publication date. Continued use of the service after changes indicates acceptance of the revised terms.

If you need help or have questions about these terms contact [email protected]. For operational or account enquiries at GrandClub use the in-site support channels for fastest service.