Privacy & Data Protection
Welcome to the privacy policy for Grand Club. This page explains how we collect, use, store and protect the personal and technical information you provide when you create an account, play games, place bets or use other services. We take your privacy seriously and describe below the types of data we process, how we use it, your rights and how to contact us with privacy-related requests.
Types of data we collect
Personal data
When you register an account or verify your identity we may collect personal information such as your name, date of birth, contact details, government-issued ID information, and payment method details. We collect only the information necessary to open and manage your account and to comply with verification requests.
Technical data
We collect technical information about the devices and browsers you use, including IP address, device identifiers, operating system, browser type, screen resolution and activity logs. This data helps us maintain service performance, detect fraud and improve site stability.
Transactional data
Transactional records include deposits, withdrawals, bets, game activity, bonus and promotion usage and customer support interactions. We use transactional data to process payments, maintain account history and resolve disputes.
How we use your information
We use collected data to provide and operate our services, process payments, verify identity, detect and prevent fraud, respond to support requests and meet legal obligations. Data is also used to improve site functionality, personalise communication and send account-related notices. We do not use your information for unrelated commercial purposes without your consent.
Data protection practices
We apply appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss or disclosure. Access to personal information is limited to authorised personnel and trusted service providers that need it to perform operational tasks. Where third parties process data on our behalf, we require them to maintain appropriate security safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember user preferences and analyse usage patterns. Some cookies are essential for login and session management, while others support analytics and personalised content. You can control cookie settings via your browser or account preferences, but disabling certain cookies may affect site functionality.
User rights
You have rights regarding your personal data, including the right to access, correct or request deletion of certain information. You may also object to or request restriction of processing where applicable. To exercise your rights or ask questions about our handling of data, contact our privacy team using the details below.
Access, correction and deletion
To access, update or request removal of your personal data we will verify your identity before acting on the request. We aim to respond to legitimate requests promptly and will explain any limitations that prevent full deletion, such as legal or operational obligations to retain certain records.
Information sharing and third parties
We may share information with payment processors, identity verification vendors, fraud prevention services and other third-party providers that support our operations. We do not sell your personal data. We may also disclose information when required by law or to protect rights and safety.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When material changes occur we will provide notice on the site or via your account. The updated policy will take effect once posted.
If you have questions or wish to exercise privacy rights, contact [email protected]. For account support please use the in-site support options.